FAQs

Book a cleaning instantly through our website or by calling our customer support team. You tell us about your home, choose the type of clean you need, and pick a time that works for you. We then match you with a top-tier independent cleaning professional and keep you updated from booking to "all finished."

Pricing is based on a few key details:

- Number of bedrooms and bathrooms

- Size and condition of the home

- Type of clean (Deluxe, Essential, Move-In/Move-Out)

- Frequency (one-time vs recurring)

Our online booking service provides accurate estimates based on the size and condition of your home. Additionally, we offer free estimates, and are happy to provide a customized quote based on your needs.

Book a cleaning instantly through our website or by calling our customer support team. We connect you with professional cleaners, making it easy to schedule reliable and high-quality house cleaning services.

Our Essential Clean is designed to keep your home feeling consistently tidy and refreshed. It typically includes:

- Kitchen surfaces, sinks, and exterior appliances

- Bathroom surfaces, toilets, and mirrors

- Dusting of reachable surfaces

- Floors vacuumed and/or mopped

- Light tidy-up of common areas

If you’d like a room skipped or a specific area focused on, you can note that in your booking.

Deluxe Clean (first visit):
Your recurring plan starts with a more detailed “reset” of your home. We focus on built-up dust, grime, and those often-missed areas so we’re starting fresh. Deluxe Cleans can also be scheduled as needed.

Recurring Essential Cleans (ongoing):
After your Deluxe Clean, we move to weekly, biweekly, or monthly Essential Cleans that maintain that reset—keeping kitchens, bathrooms, floors, and high-traffic areas in great shape.

We partner with the top independent cleaning professionals across Northern Colorado. Each cleaner is vetted for:

- Experience and professionalism

- References and/or reviews

- Reliability and communication

We aim to match you with the same trusted cleaner for each visit whenever scheduling allows.

Yes. Your cleaner arrives with the standard supplies and tools needed for your booked service (including vacuum and mop), unless you request otherwise. If you prefer we use specific products (for allergies, surfaces, or personal preference), just let us know in the notes.

Yes. If you’d like eco-friendly products used where possible, simply note this during booking or send us a quick message after you schedule. We’ll pair you with a cleaner who can accommodate green products.

We accept all major debit and credit cards. Payment is handled securely through our online system, and your card information is encrypted and processed by a trusted payment provider.

Your card is charged after your cleaning is completed. For certain large or specialty jobs, a small deposit may be authorized at booking.

No, you don’t have to be home. Many clients provide access instructions (door code, lockbox, front desk, etc.) and come back to a freshly cleaned home. Just share how your cleaner should get in when you book.

That depends on the size of the job and the cleaner’s preferences. Some homes are handled by a single pro; others may have a small team. Our goal is to complete your clean efficiently without sacrificing quality.

Absolutely. If you love your cleaner, let us know and we’ll note your preference. While schedules can occasionally change, we do our best to keep your home paired with the same trusted pro for recurring visits.

We understand that plans change. You can reschedule or cancel your appointment, but late cancellations may be subject to a fee to compensate your cleaner for the reserved time. Full details are provided in your confirmation email, and you can always reach out if something unexpected comes up.

Every visit is backed by our 100% Satisfaction Guarantee. If something was missed or not quite right:

1. Let us know within 24 hours.

2. We’ll arrange a complimentary re-clean or touch-up where needed.

3. If we still don’t get it right, we’ll work with you on a fair resolution.

We genuinely want you to love coming home after a Columbine Clean visit.

Tipping is never required but always appreciated. If you’d like to tip, you can do so through our online system when available. 100% of tips go directly to your cleaner.

Yes! Many of our client homes have pets. Please let us know about your pets in advance and share any special instructions (e.g., “cat must stay inside,” “dog is crated,” “don’t use X product around the animals”). If your pet is anxious around visitors, consider securing them in a separate room during the clean.